Terms of Service

If anything here is unclear, email us at mail@thetoolboxpro.com and we'll explain in plain English.

Effective Date: November 4, 2024

Last Updated: April 19, 2026

Welcome to The Toolbox Pro LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at www.thetoolboxpro.com and any related services, including our booking platform at book.thetoolboxpro.com (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Services Overview

The Toolbox Pro LLC provides professional handyman and home repair services in the Phoenix East Valley metropolitan area, including but not limited to Phoenix, Chandler, Gilbert, Mesa, Tempe, Scottsdale, Queen Creek, Apache Junction, and Ahwatukee, Arizona.

Our services include, but are not limited to: TV mounting, plumbing repairs, electrical work, door and cabinet repair, painting, drywall repair, general installation and maintenance, and other home improvement tasks.

2. Booking and Scheduling

2.1. Appointments. Services may be booked through our website, by phone at (602) 492-2941, or by email at mail@thetoolboxpro.com. All bookings are subject to availability.

2.2. Confirmation. A booking is confirmed only after (a) the customer has submitted all required information, including name, contact details, service address, and job description; and (b) the required deposit has been paid, if applicable.

2.3. Deposit. A deposit may be required to confirm your booking. The standard deposit is $65. For same-day appointments, the deposit is $115. Deposits are applied toward the final cost of the service.

2.4. Service Hours. Our regular service hours are Monday through Saturday, 8:00 AM to 5:00 PM (Arizona time, MST). We do not provide services on Sundays or major holidays.

3. Estimates and Pricing

3.1. Estimates. All estimates provided through our website, AI quoting tool, phone, or in person are approximate and subject to change based on actual job-site conditions. An estimate is not a guarantee of final price.

3.2. AI-Generated Estimates. Our website may provide automated price estimates using artificial intelligence. These estimates are provided for informational purposes only and may not reflect the actual cost of service. Final pricing will always be confirmed by a qualified technician before work begins.

3.3. Final Pricing. The final price will be determined upon on-site inspection and communicated to you before work begins. You will have the opportunity to approve or decline the service at the quoted price. If you decline, only the deposit (if paid) may be subject to the cancellation policy described in Section 4.

3.4. Payment. Payment is due upon completion of the service unless otherwise agreed in writing. We accept credit cards (via Stripe), Zelle, and cash. Prices may vary based on job-site conditions.

3.5. Pre-Authorization Hold. When you book a service, we may place a temporary authorization hold on your payment card for the high-end estimate (the maximum quoted amount). This hold is NOT a charge — it temporarily reserves credit on your card to ensure funds are available when work completes. The actual charge occurs only after the service is completed. Hold amounts are released within 5–10 business days if the service is cancelled or the actual cost is lower than the estimate.

3.6. Overage Approval Required. If on-site conditions require work beyond the originally quoted estimate, our technician will request your explicit approval through the Toolbox Pro app (or by email if you do not have an account) before proceeding. You will be shown the new total and asked to authorize the additional amount. If you decline, work will stop at the originally quoted scope and you will only be charged for what was completed. We will never charge you above the originally authorized amount without your explicit re-approval.

3.7. Payment Capture. The actual charge to your card occurs at the time the technician marks the job completed. The captured amount equals the final agreed price (which may equal or be less than the pre-authorization hold). You will receive a receipt by email immediately upon capture.

4. Cancellation Policy

4.1. Customer Cancellation. You may cancel or reschedule your appointment free of charge up to 24 hours before the scheduled service time.

4.2. Late Cancellation Fee. Cancellations made less than 24 hours before the scheduled appointment are subject to an $80 cancellation fee. This fee compensates for the reserved time slot that can no longer be offered to other customers.

4.3. No-Shows. If you are not available at the scheduled time and location without prior notice, you will be charged the full cancellation fee of $80.

4.4. Company Cancellation. We reserve the right to cancel or reschedule appointments due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, or emergency situations. In such cases, no cancellation fee will be charged and any deposit paid will be applied to the rescheduled appointment or refunded in full.

5. Warranty and Satisfaction Guarantee

5.1. Satisfaction Guarantee. We stand behind our work. If you are not satisfied with the quality of our service, you must notify us within 14 days of the service date. We will return to inspect the work and make necessary corrections at no additional charge.

5.2. Warranty Exclusions. Our satisfaction guarantee does not cover: (a) damage caused by the customer, third parties, or natural events after service completion; (b) normal wear and tear; (c) issues arising from pre-existing conditions not related to our work; (d) modifications or repairs made by others after our service; or (e) materials provided by the customer.

5.3. Materials. Where we supply materials, we warrant that they are of reasonable quality. Manufacturer warranties, if applicable, pass through to the customer. We are not responsible for defects in materials provided by the customer.

6. Limitation of Liability

6.1. Maximum Liability. To the fullest extent permitted by Arizona law, our total liability to you for any claim arising from or related to our services shall not exceed the total amount you paid to us for the specific service giving rise to the claim.

6.2. Exclusion of Damages. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of profits, or loss of data, even if we have been advised of the possibility of such damages.

6.3. Property Damage. We take every precaution to protect your property during service. If we cause damage to your property during the course of our work, we will repair or compensate for such damage up to the limit described in Section 6.1. You must report any property damage within 48 hours of service completion.

7. Customer Responsibilities

7.1. Access. You agree to provide safe and reasonable access to the work area at the scheduled time. This includes clearing the work area of personal belongings, ensuring pets are secured, and providing access to water, electricity, or other utilities as needed for the job.

7.2. Accurate Information. You agree to provide accurate information about the job, including the nature of the problem, the location, and any relevant history. Inaccurate or incomplete information may result in additional charges or the inability to complete the service.

7.3. Permits and Approvals. If your project requires permits or HOA approvals, you are responsible for obtaining them prior to the service date. We can advise on whether permits may be needed but are not responsible for obtaining them.

8. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of The Toolbox Pro LLC and is protected by copyright law. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

9. Online Accounts

9.1. If you create an account on our booking platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

9.2. You agree to notify us immediately of any unauthorized use of your account.

10. Dispute Resolution

10.1. Informal Resolution. Before filing any formal complaint or legal action, you agree to contact us first at mail@thetoolboxpro.com to attempt to resolve the dispute informally. Most concerns can be resolved quickly through direct communication.

10.2. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

10.3. Jurisdiction. Any legal action arising from these Terms shall be filed in the state or federal courts located in Maricopa County, Arizona.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. California Consumer Privacy Act (CCPA) Disclosure

14.1. Information We Collect. When you book a service, create an account, or interact with our website, we collect: (a) personal identifiers (name, email, phone, address); (b) commercial information (booking history, payment records); (c) internet activity (pages viewed, IP address, device type); and (d) inferences drawn from the above (e.g. service preferences, frequency).

14.2. How We Use It. We use this information to: schedule and deliver services; process payments; communicate about your booking; comply with legal obligations; improve our services; and prevent fraud.

14.3. Sharing. We do NOT sell your personal information. We share it only with: our service providers (Stripe for payments, Twilio for SMS, SendGrid for email, Google for calendar sync), each contractually bound to use it only for our purposes.

14.4. Your Rights (California Residents). Under the CCPA, you have the right to: (a) know what personal information we have collected about you; (b) request deletion of your personal information (subject to legal retention requirements); (c) opt out of any sale or sharing for cross-context behavioral advertising (we do neither); (d) non-discrimination for exercising these rights.

14.5. How to Exercise Rights. Send your request to mail@thetoolboxpro.com with subject "CCPA Request". We will respond within 45 days. We may need to verify your identity before processing.

14.6. Data Retention. We retain booking and payment records for 7 years to comply with tax and audit requirements. Account data is retained while your account is active and 2 years after your last booking. You may request earlier deletion subject to legal obligations.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

At-Will Relationship and Platform Exclusivity

Effective date of this section: April 23, 2026. All Service Professional engagements with The Toolbox Pro platform are at-will. Either party may terminate the engagement at any time, with or without cause, with or without notice, subject only to any advance-notice period specified in an individual Service Agreement between the parties.

Any customer lead generated through The Toolbox Pro platform, including customers who discovered the Service Professional via the platform's website, booking flow, referral program, or partner portal, must be serviced exclusively through the platform for the duration of the engagement and for twenty-four months following the last platform booking between that Service Professional and that customer. Arranging or accepting payment for services to a platform-generated customer through any channel other than the platform, commonly referred to as platform bypass, constitutes a material breach of these Terms and may result in, without limitation: (i) immediate at-will termination of the Service Professional's account; (ii) withholding of pending payouts pending review; and (iii) pursuit of liquidated damages equal to the estimated platform fee on the bypassed revenue.

BYOD, Contractor Classification, Multi-State Compliance & Non-Retaliation

Effective date: April 23, 2026

Personal device use (BYOD)

No company-issued hardware is required. BYOD use is permitted and governed by the GPS Tracking section of our Privacy Policy. The Toolbox Pro LLC is not responsible for device wear, battery consumption, or data charges from app use. California W-2 employees may request a monthly BYOD stipend under Labor Code § 2802 by contacting hr@thetoolboxpro.com.

Independent contractor classification (1099) — all states

The Toolbox Pro is a marketplace platform. For 1099 independent contractors, the platform:

Speed monitoring applies only to W-2 employees on company-owned vehicles, and has no application to 1099 contractors or personal vehicles. The platform acknowledges that states including California (AB5), Massachusetts, and New Jersey apply strict ABC tests for contractor classification. This policy is designed to remain within marketplace facilitation rather than employment control. Where a court or agency determines that a specific engagement constitutes employment, applicable employment law governs for that engagement.

W-2 compensable time (all states)

For W-2 employees: logged-in time without an active booking is not compensable work time under the FLSA or any applicable state wage law. The platform does not direct your activities, restrict movement, or require you to remain available or in any location during logged-in off-booking periods. Scheduled shifts and on-call arrangements are governed by your separate employment agreement.

Non-retaliation (all jurisdictions)

The Toolbox Pro LLC will not retaliate against any Service Professional for:

This commitment does not limit The Toolbox Pro LLC's right to terminate at-will for independent, documented business reasons unrelated to the above.

Governing law and conflict of laws

These Terms are governed by Arizona law for disputes arising within Arizona. Where a Service Professional performs work physically in another state, the employment, privacy, and contractor-classification laws of that state apply to that work. Contractual choice-of-law clauses cannot waive non-waivable statutory worker protections (e.g., California Labor Code, CCPA, AB5; New York Civil Rights Law § 52-C; Washington MHMDA). In any conflict between these Terms and an applicable non-waivable state-law protection, state law prevails for that protection.

These Terms reflect compliance with U.S. federal law and state law in Arizona, California, New York, Washington, Virginia, Colorado, Connecticut, Texas, Florida, and Massachusetts as of the effective date above. The Toolbox Pro LLC recommends that Pros with specific legal questions consult an employment attorney licensed in their state. Nothing in these Terms constitutes legal advice.

BYOD, Contractor Classification, Multi-State Compliance, and Non-Retaliation

Effective date of this section: April 23, 2026. The Toolbox Pro does not require Service Professionals to use company-issued hardware, and use of a personal smartphone is permitted. The platform is not responsible for device wear, battery consumption, or data charges arising from app use. California W-2 employees who are required to use a personal device for work activities are entitled to reasonable expense reimbursement under California Labor Code § 2802 and should contact hr@thetoolboxpro.com to request a monthly BYOD stipend.

The Toolbox Pro operates as a marketplace platform connecting customers with independent tradespeople. For 1099 independent contractors, the platform does not control the means, methods, or manner of performing trade services; does not impose a set schedule or minimum hours; does not prohibit working for competing platforms or clients simultaneously; does not penalize booking rejections beyond natural dispatch priority adjustments; and uses GPS data exclusively for platform integrity and dispute resolution purposes and not as a supervision or productivity tool over the contractor's independent work. Speed monitoring applies only to W-2 employees operating company-owned vehicles and has no application to 1099 contractors, to W-2 employees using personal vehicles, or to any Pro using personal transportation. The platform acknowledges that California (AB5), Massachusetts, New Jersey, and other states apply strict ABC-test standards for contractor classification, and this policy is designed to remain within the scope of marketplace facilitation rather than employment control. Where a court, labor board, or administrative agency determines that a specific engagement constitutes employment under applicable law, that applicable employment law governs for that engagement.

For W-2 employees, logged-in time without an active booking is not compensable work time under the Fair Labor Standards Act or under the applicable wage law of any state. The platform does not direct your activities, restrict movement, or require availability or a specific location during logged-in off-booking periods. Scheduled shifts and on-call arrangements are governed solely by the applicable individual employment agreement and are not established or modified by these Terms.

The Toolbox Pro LLC will not retaliate against any Service Professional for: exercising operating-system-level location permission controls; logging out or enabling Offline status when not actively working; submitting any privacy, data-correction, or data-deletion request; raising wage, hour, or privacy concerns with HR or any government agency including the California DFEH, the California Labor Commissioner's Office, the New York Department of Labor and Labor Standards, the Washington State Department of Labor and Industries, the federal Department of Labor, the National Labor Relations Board, or any state or federal equivalent; or engaging in lawful off-duty activities protected by applicable state law including New York Labor Law § 203-e. This non-retaliation commitment does not limit The Toolbox Pro LLC's right to terminate the at-will engagement for independent, documented business reasons that are unrelated to the foregoing protected activities.

These Terms are governed by Arizona law for disputes arising within Arizona. Where a Service Professional performs work physically in another state, the employment, privacy, and contractor-classification laws of that state apply to that work. Contractual choice-of-law clauses do not and cannot waive non-waivable statutory worker protections, including but not limited to California Labor Code provisions, the CCPA and CPRA, California AB5, New York Civil Rights Law § 52-C, and the Washington My Health MY Data Act. In any conflict between these Terms and a non-waivable state-law protection, state law prevails for that protection.

These Terms reflect compliance with applicable U.S. federal law and the laws of Arizona, California, New York, Washington, Virginia, Colorado, Connecticut, Texas, Florida, and Massachusetts as of the effective date stated above. The Toolbox Pro LLC recommends that any Service Professional with specific questions about their rights under the law of any state consult an employment attorney licensed in the relevant state. Nothing in these Terms constitutes legal advice.